Warranty2018-09-06T11:22:47+00:00

TRU-TURF WARRANTY

WE HAVE YOU COVERED

Every new Tru-Turf product comes with a two year warranty with the exception of Totes, which come with a one year warranty. Once your Tru-Turf Product is registered, Tru-Turf Pty. Ltd. provides each original purchaser of a Tru-Turf product with a warranty against defects in materials and workmanship. Other original parts or components are covered by the stated warranty of their original manufacturer. These include Eaton Transmissions, Honda Engines, Sevcon Controllers, Curtis Controllers, Falk Gearboxes & Electric Motors.

THIS WARRANTY DOES NOT COVER

  1. Normal wear and tear.
  2. Improper assembly.
  3. Improper follow-up maintenance as specified in the product Operator’s Manual.
  4. Installation of components, parts, or accessories not originally intended for or compatible with the Product as sold.
  5. Damage or failure due to accident, misuse, abuse, or neglect.
  6. Labour charges for part replacement or changeover.
  7. Parts not installed by an approved Tru-Turf dealer.
  8. Service calls, overtime-labour rates and freight costs related to the return of the faulty product.
  9. Any consequential loss, damage or costs incurred by or incidental to the failure of any new part supplied.

VOIDING OF WARRANTY

This warranty is void in its entirety by any modification to the roller not outlined in the user manual. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner, and is not transferable. This warranty applies only to Tru-Turf products purchased through an authorised dealer or distributor. Tru-Turf Pty. Ltd. is not responsible for incidental or consequential damages. Some regions/states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorised dealer or distributor. Proof of purchase is required. Your Tru-Turf product must be registered with Tru-Turf Pty. Ltd. before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights.

INITIATION OF A CLAIM

Please contact your authorised Tru-Turf distributor to initiate a warranty claim. Ensure that your dealer has completed and submitted the Online Warranty Registration and Inspection Report Form applicable to your unit. This record must be referred to along with the reason(s) why the purchaser believes that the product or a part is defective.

Acceptance or rejection of the Warranty Claim is entirely at the discretion of Tru-Turf or their OEM Suppliers who warrant their own part/s.